Refund policy

Customer Satisfaction

We strive to provide excellent customer service and ensure a smooth shopping experience. If you are unsatisfied with your purchase, we will work to resolve the situation promptly and positively.

Refunds and Fees

Refund Fee

A 5% refund fee applies for cancellations or returns due to buyer circumstances made after 6 hours of placing the order.
This fee covers payment provider charges, as settlement fees are not refunded to us* (More information below)

Restocking Fee

A 15% restocking fee applies for cancellations or modifications made after 6 hours of order placement.
Shipping charges are non-refundable once the item is shipped.
Buyers are responsible for the cost of returning the item.

Pre-Order Cancellations

Canceling pre-ordered items after they’ve been reserved incurs a fee.
If the item is out of stock, only the refund fee applies.
Refunds for payments older than 120 days must be issued as discount coupons.

Currency Exchange

We processes all orders in Japanese Yen.
Refund amounts may differ due to changes in exchange rates.

 

Return Policy

Return Conditions

Items must be in brand-new condition with all original packaging and documentation.
Returns are not accepted for damaged, scratched, defaced or missing items.
Returns must be made within 14 days of receiving the item.
Shipping, handling, and insurance charges are non-refundable, and buyers bear the return shipping costs.
Items must be insured and shipped with a signature-required service.

Return Process

To start a return, you can contact us at info@kachofugetsu-japan.com. Please note that returns will need to be sent to the following address:

Return Address:
601-10 Nakaizumi, Takasaki,
Gunma
3703524
Japan

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@kachofugetsu-japan.com.